The Minister for Communication, Digital Technology, and Innovations, Sam George, has unveiled a set of measures aimed at enhancing the quality of telecommunications services across Ghana.
Addressing journalists on Wednesday, April 9, the Minister acknowledged the growing public dissatisfaction with the performance of mobile network operators.
“I have noted several complaints about the quality of service of almost all the network providers in the country,” he said.
In response, Sam George announced that he has approved technology neutrality for MTN Ghana and has authorized the National Communications Authority (NCA) to offer additional spectrum to both MTN and Telecel Ghana.
“I have taken decisive policy to approve technology neutrality for MTN and additional spectrum for MTN Ghana. I have also directed the NCA to make an additional spectrum offer to Telecel Ghana,” he stated.
According to him, the move is intended to equip telecom providers with the necessary tools to enhance their service delivery.
“This will provide operators with more resources to improve their service offerings and quality of services,” he explained.
The Minister also issued a stern warning to service providers, stating that the NCA will closely monitor improvements and enforce penalties for non-compliance.
“I wish to serve notice that the NCA will, within three months of the assignment of this additional spectrum, begin a rigorous enforcement of quality of service on the providers. Failure to provide an improvement and quality of service by the network operators will result in stiff fines,” he warned.
